How do you feel when you order a product online yet have no idea of its present location or what may be causing it to delay? Anxious and a bit frustrated, right? This is why it is important to track your package when it is in transit. In this article, you will be getting solid reasons you should track your package whether as a customer or a business owner. So, keep reading the tips we have come up with the help of our good friends at 4px tracking.
How Do I Track My Package?
Tracking packages is easy to do and does not require any in-depth knowledge of technology. There are currently two ways to track packages: the first is by phone calls and the second is via the internet. However, the ways of tracking a package depend on the delivery service that you are using.
Puts Your Mind at Ease
There is nothing more comforting than knowing that your package is safe in the process of tracking it. Whether the package belongs to you or you are picking up for somebody, your clients, or an organization, package tracking puts your mind at ease. In the process of waiting for the delivery of your package, different things could happen which could become a problem if you do not know track your package.
For example, your package could disappear into thin air without you having any idea of when and how it happened. Another instance is that it could be delayed for hours or even days without you knowing where exactly it was being delayed. Lastly, your package may not have even left the original check-in place for days. These may end up becoming huge problems especially if you were a business owner who checked in the delivery for a client. Similarly, if you checked in for an organization, or even if you needed the package for yourself!
Of course, these examples show the unprofessionalism of a delivery company. However, if you do not have a tracking number, it may be difficult for you to prove that. However, if you track your package online, it is easier for you to know its present location per time. Also, tracking your package puts the mind of a professional delivery company and its courier at ease as well. They also do not have to worry about missing or delayed packages.
It Helps You Plan Your Schedule Effectively
Even if you are expecting a parcel at an agreed time, if something causes it to be delayed and you are not tracking, it could mess up your schedule. For example, you may have had to cancel appointments just to wait for a package. If the package came in hours late or did not come in at the expected time, it could end up in you feeling disappointed. This could further lead to you having an unfulfilled day. Similarly, if it were your client that had to cancel appointments for a delivery that came in late or did not come at all, they could end up giving your service a poor rating. However, tracking your package will help you or your client know its present location. This way, you can plan your schedule accordingly.
Also, even if you are tracking the package, an urgent appointment may come up that requires your attention. With you knowing the present location of your package, you can quickly attend to the urgent appointment if the courier is not close by. However, if they are close by, you can call them to meet you at an alternate delivery address. Another option is to tell them to reschedule the delivery.
This way, you save yourself time, money, and unnecessary stress.
It Helps to Improve Your Customer Service
Attending to and closing off a deal is not the only customer service you are offering. Customer service continues even to the point of delivery. Your customers will be happier and more trusting of you and your business when you can give them the correct information of the location of their expected package. It becomes even better when they can track the package themselves. This way, if there is any delay or trouble with delivery, the client can tell who exactly should take the blame. Also, the client can liaise with the courier themselves. If they have an emergency that would cause them not to be present at the location of delivery, they can tell them.
Transparency in a delivery process makes it easier for customers to trust in delivering what they paid for. Furthermore, they will leave you positive reviews online and you know how that helps in building business credibility. Finally, they will recommend you to other people to patronize your business.
On the other hand, a delivery process that is not transparent can ruin a business. If you constantly have to stutter or cannot give an exact answer on where their packages are, your customers will distrust you. It will not matter to them if you are not at fault.
It Helps You Stay Ahead of Your Competitors
While parcel tracking may seem basic, not every business offers its clients the opportunity of tracking their own packages. Rather, they track it for them and keep them updated via social media direct messaging (DM). Sometimes, it is not the fault of those businesses. It could be that the delivery company they use does not offer clients the service of tracking their packages themselves online. While you may remain accountable to the client, giving constant updates can be stressful and time-consuming. Also, not all customers are trusting. If there is a delay, they may think you are lying to cover up.
Now, if a competitor allows their clients to track their packages themselves, your business will be on the losing end. This is because clients are more trusting when they can monitor the delivery process themselves.
So, if you want to stay ahead of competitors, use a delivery service that allows both you and your clients to track packages. One reliable package tracker is 4px tracking which allows you to track even international deliveries. If you are looking for an up-to-date tracking company, you can go for this one. Tracking your package makes the delivery process easier for you. So, always make sure that you track your deliveries while they are in transit.