Online and brick-and-mortar technology stores live for good reviews. When they get negative feedback from customers, managers go all out to defuse the situation and make customers happy. You’ve seen it a hundred times with online review sites. The standard scenario is this: customer complains about a product or service from store XYZ. The store’s manager, or a corporate relations person, post a friendly reply just under the customer’s online complaint, usually some version of, “We always strive to make every one of our customers happy and are sorry you had a less than positive interaction at our local XYZ branch. We have contacted the manager, and she’ll be glad to deliver a new product to you tomorrow.” So, what are the top tech retailers when it comes to the hard work of making millions of people happy, day after day? Based on multiple sources of consumer surveys, the best of the best are:
The computer retail giant had revenues in excess of $78 billion in 2018 and is set for a much bigger 2019. Dell’s exchange rules are on a par with an accepted industry benchmark, the Walmart return policy electronics. But the big player in the PC retail sector has really made its name in the service field. Many large companies buy all their computer systems, servers, network switches, and peripherals from Dell and Dell alone. Founder Michael Dell, who still reigns as Chairman and CEO of the Texas firm, always wanted to be known for top service and set out to build Dell’s business model around that concept. So far, he has succeeded.
Another Texas-based tech retailer, GameStop, runs a network of more than 7,500 retail stores in the U.S., Canada, Europe, and Australia. Specializing in video games, wireless services, and consumer electronics, GameStop typically posts revenues in the neighborhood of $9 billion. Some industry experts say the retail seller is headed for trouble based on current financials, but you wouldn’t know that by visiting one of their stores. GameStop makes regular appearances at or near the top of consumer-preference surveys for its store design, customer service, prices, and selection. Gamers love this place and were the early impetus behind its incredible success in the early 2010s. Whatever is amiss in the current management scenario will likely be corrected and help put GameStop back at the top of industry experts’ lists of best-run companies.
A perennial favorite among tech shoppers, the retail giant, has had its share of ups and downs since its founding in 1966. Today it boasts revenues in excess of $42 billion, a dedicated online and in-person fan base and some of the best-managed stores in the industry. Currently, Best Buy is the largest consumer electronics retailer in the U.S. Unlike so many other retail biggies; Best Buy successfully made the transition from a brick-and-mortar success story to an equally powerful online seller. Another factor that boosted the company’s success was the surge in popularity of consumer electronics from 2010 onward.